Frequently Asked Questions

You must be at least 21 years old to register and play at 365juan. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. Age verification is mandatory during the KYC process — any account found to belong to a person under 21 will be immediately suspended and all funds returned. There are no exceptions to this policy.

365juan is designed specifically for Filipino players and operates under the PAGCOR regulatory framework, which covers gaming services within the Philippines. Players must be physically located in the Philippines and hold valid Philippine identification to complete KYC verification. If you are a Filipino citizen temporarily abroad, please contact our support team at [email protected] to discuss your situation.

No. Each player is permitted to hold only one active 365juan account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the 365juan Login page or contact our support team for assistance.

Most KYC submissions are reviewed within 24 to 48 hours on business days. During peak periods (weekends and public holidays), processing may take up to 72 hours. You will receive an email and SMS notification once your verification is approved or if additional documents are required. You can check your verification status at any time in your 365juan account settings.

Go to the 365juan Login page and click Forgot Password. Enter the email address or mobile number registered to your account. You will receive a one-time password reset link via email or a verification code via SMS. Follow the instructions to set a new password. For security, password reset links expire after 30 minutes. If you do not receive the reset email, check your spam folder or contact support.

You can update your mobile number and email address directly from your 365juan account settings. For changes to your legal name or date of birth, you will need to contact our support team at [email protected] and provide supporting documentation. These changes require manual review to ensure compliance with our KYC and anti-fraud policies. Address updates can be made self-service through the account settings panel.

The minimum deposit at 365juan is ₱100 for GCash and Maya transfers. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit by default, though players who have set a personal deposit limit through the responsible gaming tools will be subject to their chosen cap.

GCash and Maya deposits are credited to your 365juan account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday to Friday, 9 AM to 5 PM). Transfers made outside banking hours or on weekends may take until the next business day to reflect. If your deposit has not appeared after 3 hours, please contact support with your transaction reference number.

365juan does not charge any fees on deposits made via GCash or Maya. For bank transfers, your bank may apply its own transfer fees — these are set by your bank and are outside 365juan's control. Debit card deposits may incur a small processing fee depending on your card issuer. All applicable fees, if any, will be displayed clearly before you confirm your deposit.

Processing times vary by method:

• GCash / Maya — typically 1 to 3 hours after approval
• Bank Transfer — 1 to 3 business days depending on your bank
• Debit Card — 3 to 5 business days

All withdrawal requests are subject to a security review before processing. Requests submitted on weekends or Philippine public holidays may experience slight delays. You will receive an SMS and email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at 365juan is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to additional security checks in line with our anti-money laundering (AML) compliance obligations.

Common reasons for withdrawal delays or rejections include:

• KYC verification is incomplete or documents have expired
• Active bonus wagering requirements have not yet been met
• The withdrawal destination account name does not match your registered 365juan name
• The withdrawal amount exceeds your available withdrawable balance
• A security review has been triggered on your account

If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction ID for a status update.

A wagering requirement (also called a playthrough requirement) means you must wager a specified multiple of your bonus amount before the bonus funds convert to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before you can withdraw. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific promotion terms for full details.

Yes. If you prefer to play without bonus restrictions, you can opt out of bonuses in your 365juan account settings under Promotions Preferences. Once opted out, future deposits will not automatically trigger bonus offers. You can re-enable bonus eligibility at any time. Note that bonuses already credited to your account cannot be reversed once wagering has begun.

Yes. The 365juan platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet without needing to download a separate app. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device.

All games on the 365juan platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are subject to regular independent audits. Live casino games are streamed in real time from licensed studios with professional dealers, providing full transparency. 365juan operates under PAGCOR oversight, which includes requirements for game fairness and integrity.

If you suspect that someone has accessed your 365juan account without your permission, take the following steps immediately:

• Change your password using the Forgot Password function on the login page
• Contact our 24/7 support team at [email protected] to flag the issue and request a temporary account lock
• Review your recent transaction history for any unauthorised activity
• Change the password on your registered email account as well

Our security team will investigate and respond within 4 hours for urgent account security issues.

365juan's platform is designed to handle disconnections gracefully. If a game disconnects mid-round, the round result is determined by the server and your account balance will be updated accordingly when you reconnect. For live casino games, if a disconnection occurs before a round is completed, the round outcome is recorded server-side and your balance will reflect the correct result. If you believe a disconnection has caused an incorrect balance, contact support with the game name, date, and approximate time of the incident.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us via:

• Email: [email protected] — responses within 4 hours for standard queries
• Live Chat: available directly on the 365juan platform when logged in

For urgent account security issues, please mark your email subject line as URGENT – Account Security for priority handling. Support is available in English and Filipino.